Help Centre
Frequently asked questions.
Sizing, shipping, returns and everything in between. Can't find what you're looking for? Contact us and a real person will reply.
Sizing & Fit
How do LongFlight pieces fit?
Most of our pieces have a relaxed, slightly oversized fit: roomy enough to stay comfortable through a long travel day, but cut clean so you still look put together when you land. The shorts have a classic fit.
What size should I order?
Order your usual size for the relaxed fit we designed. For reference, our model is 5'6" and wears a Small in every piece.
I'm between sizes. Should I size up or down?
Size down if you like a closer, cleaner fit. Stay with your usual size if you want extra room for sleeping on a plane or layering underneath.
What sizes do you carry?
S, M, L, XL and 2XL across the range.
Where can I find measurements?
Every product page has a Size chart link under the size options, with garment measurements for each size.
FlightMode & the Eye Mask
What is the built-in eye mask?
The FlightMode Hoodie has a soft eye mask sewn right into the hood. Pull it down over your eyes when you want to rest, and fold it back into the hood when you don't.
Can you see the eye mask when it's not in use?
No. It tucks away inside the hood, so from the outside the hoodie looks like a regular premium hoodie.
Can I remove the eye mask?
No, and that's the point. It's built in, so there's nothing extra to pack, lose or dig for mid-flight.
What colours does FlightMode come in?
Grey and Black. The hoodie, the sweatpants and the set are all available in both.
What is FlightMode made from?
345 GSM heavyweight fleece in a 58% cotton, 42% polyester blend: soft and warm without feeling bulky in a cabin seat.
Why is FlightMode made to order?
Each FlightMode piece is produced after you order it. That lets us keep quality high and avoid making stock nobody needs. Allow about 2–4 weeks for delivery.
The Signature Line
What's the difference between Signature and FlightMode?
FlightMode is our travel hero, with the built-in eye mask, made to order in Grey and Black. The Signature Hoodie and Pants are our everyday heather grey fleece pieces with clean LONGFLIGHT logos. No eye mask, and they're in stock and ready to ship.
What is the Signature line made from?
The Signature Hoodie is 350 GSM and the Signature Pants are 360 GSM, both a heavyweight brushed-back fleece blend of 42% cotton, 53% polyester and 5% other fibres.
Why a cotton-polyester blend?
Cotton gives the soft, natural feel. Polyester helps each piece hold its shape, bounce back after hours of sitting and stand up to regular washing.
Is it warm enough for a cold cabin?
Yes. Heavyweight fleece keeps you warm when the cabin gets cold, and you can layer a tee underneath for longer trips.
Sets
What sets do you offer?
The FlightMode Set (hoodie + sweatpants), the Signature Set (hoodie + pants) and the Tee & Shorts Set.
Do I save by buying the set?
Yes. Every set costs less than buying the two pieces separately, and the saving is shown on each set's product page.
Can I choose different sizes for the top and bottom?
Yes. Every set lets you pick the top size and the bottom size separately.
Do I have to buy the set?
No. Every piece is also sold on its own.
Shipping & Delivery
How much is shipping?
Shipping is free on every order to Canada and the USA. No minimum.
Where do you ship?
We currently ship to Canada and the United States.
How long will delivery take?
Items marked In stock: Ready to ship usually arrive within 1–2 weeks. Items marked Made to order (FlightMode) usually arrive within 2–4 weeks, because they're produced after you order. Your estimated delivery dates are shown at checkout.
Will I pay customs or duties?
No. The price you see at checkout is what you pay for orders to Canada and the USA. If a carrier ever asks you for an import fee on delivery, contact us and we'll sort it out.
Will I get tracking?
Yes. You'll get an order confirmation email right away, then a second email with your tracking number once your order ships.
My tracking hasn't updated. Is something wrong?
Usually not. Tracking can take 1–3 business days to show its first scan after a label is created. If it hasn't moved for a week, contact us and we'll look into it.
My order hasn't arrived. What now?
Contact us with your order number and we'll chase it with the carrier. If it's marked delivered but you can't find it, check with neighbours and the carrier first, then let us know within 14 days of the expected delivery date.
Orders & Payment
Which payment methods do you accept?
All major credit and debit cards, plus the express checkout options shown at checkout. Payments are processed through Shopify's secure, encrypted checkout.
Which currency will I be charged in?
Prices are shown in Canadian dollars by default. Use the CAD / USD switch at the top of the site to see US prices. Orders shipping to the USA are charged in USD.
Can I change or cancel my order?
Contact us as soon as possible. Ready-to-ship orders can be changed or cancelled before they ship. Made-to-order items can be cancelled for a full refund before production begins.
Returns & Refunds
What is your return policy?
You have 14 days from receiving your order to request a return. Items must be unworn, unwashed and in their original condition and packaging. Full details are in our Refund Policy.
How do I start a return?
Email longflightinquiries@gmail.com with your order number and a short note. Once your return is approved, we'll send you a return label and instructions. Please don't send items back without contacting us first.
Can I exchange for a different size?
We don't do direct exchanges yet. Return the original item and place a new order for the size you want.
How long do refunds take?
Once your return arrives and is approved, we refund your original payment method. It can take 5–10 business days to appear, depending on your bank.
What if my item arrives damaged or wrong?
Contact us within 14 days of delivery with a photo and we'll make it right, including covering the shipping on a replacement.
Care
How do I wash my LongFlight pieces?
Turn the garment inside out and machine wash at 30°C on a gentle cycle. Don't use bleach.
Can I tumble dry, iron or dry clean?
Tumble dry on low. Iron on a low setting and avoid ironing over the print. Don't dry clean.
How do I keep the logo looking new?
Wash inside out, skip the bleach and never iron directly on the print.
About LongFlight
What is LongFlight?
Premium travel-inspired clothing, built for comfort from the first boarding call to the last mile home. We started LongFlight because long flights and road trips shouldn't feel longer because of what you're wearing.
Is LongFlight only for travel?
Not at all. Everything is designed for travel days first, but it's just as easy to wear at home, on errands or on a lazy Sunday.
Where are you based?
LongFlight is based in Ontario, Canada.
How do I get in touch?
Through our Contact page or by email at longflightinquiries@gmail.com. We usually reply within one business day.
